Payment and Delivery Policy
PAYMENT AND DELIVERY
Seller's payment options are the following:
- Cash on Delivery
- Credit or Debit Card via PayMongo
- GCash via PayMongo
- Bank Transfer via Paynamics or Dragonpay
- Installment Plan via Atome, Billease or Tendopay
- Over the Counter via Dragonpay
Cash on Delivery orders P21,000 and above, please expect a message or a call from our Customer Support who will assist you in switching the payment method to bank transfer so you can continue with the purchase.
Shipping Rates
Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.
*Serviceable Area
|
Standard Rate |
Delivery Lead Time |
|
|
Metro Manila |
100 |
3 to 5 days |
|
Luzon |
100 |
5 to 7 days |
|
Visayas |
100 |
7 to 10 days |
|
Mindanao |
100 |
7 to 10 days |
|
Same Day Delivery in Metro Manila |
120 |
Within the day |
Estimate delivery times are to be used as a guide only and commence from the date of dispatch.
There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
Processing of Orders
Cash on Delivery orders will be processed for 1 to 2 days after placing an order and PayMongo orders will be processed 1 to 2 days after payment confirmation.
For the Same Day Delivery, our delivery partner is Borzo (Mr. Speedy) and Ninja Van. Our cut-off for delivery is 1pm everyday. Orders placed after 1 pm will be delivered the next day.
If you have not received your order within the estimated delivery time, please contact shopnifty@gocommerce.asia for assistance.
Order Issues
Missed deliveries: If the courier cannot reach you on the day of the delivery, the courier will leave without waiting. Contact the courier directly for a new delivery appointment or if you want to change the delivery address.
Damaged orders: If you have received your order and find that it is damaged, please check our Return Policy
In case of any damage to your delivery, the Seller will contact the courier to resolve the issue as quickly as possible with as little inconvenience to you. The seller will make every effort to contact you and keep you informed of the progress of the investigation and replacement.
