Payment and Delivery Policy

PAYMENT AND DELIVERY


Seller's payment options are the following: 

  1. Cash on Delivery 
  2. Credit or Debit Card via PayMongo
  3. GCash via PayMongo
  4. Bank Transfer via Paynamics or Dragonpay 
  5. Installment Plan via Atome, Billease or Tendopay
  6. Over the Counter via Dragonpay

Cash on Delivery orders P21,000 and above, please expect a message or a call from our Customer Support who will assist you in switching the payment method to bank transfer so you can continue with the purchase.


Shipping Rates

Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.


*Serviceable Area

Standard Rate

Delivery Lead Time

Metro Manila

100

3 to 5 days

Luzon

100

5 to 7 days

Visayas

100

7 to 10 days

Mindanao

100

7 to 10 days

Same Day Delivery in Metro Manila

120

Within the day


Estimate delivery times are to be used as a guide only and commence from the date of dispatch.

There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.


Processing of Orders

Cash on Delivery orders will be processed for 1 to 2 days after placing an order and PayMongo orders will be processed 1 to 2 days after payment confirmation.


Seller’s regular delivery partner is 2GO Express and the Product(s) will be delivered to the delivery address you specify in your order.


For Same Day Delivery, our delivery partner is Borzo (Mr. Speedy) and Ninja Van. Our cut off for delivery is 3pm everyday. Orders placed after 3pm will be delivered the next day. 


If you have not received your order within the estimated delivery time, please contact anker.online@navco.com.ph for assistance. 


Tracking Orders

For orders shipped via 2GO, we will send you the tracking number as soon as it's available and you can track the delivery on this website: https://supplychain.2go.com.ph/CustomerSupport/tools/tracking.asp


Order Issues

Missed deliveries:  If the courier cannot reach you on the day of the delivery, the courier will leave without waiting. Contact the courier directly for a new delivery appointment or if you want to change the delivery address.


Damaged orders: If you have received your order and find that it is damaged, please check our Return Policy


In case of any damage to your delivery, Seller will contact the courier to resolve the issue as quickly as possible with as little inconvenience to you. Seller will make every effort to contact you and keep you informed of the progress of investigation and replacement.